Who Do I Speak To About This?

As many of you already know Kyle and I have been doing extensive apartment searching for the last 3-4 months. And I am happy to report that we have found a place, it looks great, and we can't wait to move into it.

This rant revolves around the apartment hunting process. For those of you who haven't have the joy of apartment hunting in the way that I had done, when you call an apartment complex there are two main types of people you will talk to. 1) The call center person 2) The "I actually work on the premises" person.

You ALWAYS want to talk to the 2nd type of person. Sometimes that is more difficult than you would think. This is because management wants you to call the giant warehouse stuffed with generally incompetent workers. They hire these people to take your calls and answer your questions, and in theory it's a great idea. The problem is that all these individuals are doing is reading off of the same apartment website that you, yourself can see online!

God forbid you ask a question about.. perhaps the parking situation or a specific detail about an apartment (like, do you have to pay for an accent wall or is it free). They never know, I doubt that the call center is even located in the same state as the apartment building you're inquiring about, let alone have they visited and spent some substantial time at the apartment building itself.

I find myself wondering what the point of these people are, they take down your information and say they're going to email you documents, perhaps half the time that happens. They ask if you want to schedule appointments to visit the apartment building, if you actually "schedule" something, when you show up at the building it is as if they had no idea you were coming.

These people are altogether useless. Who am I supposed to alert this to? The manager of the call center? I'm sure they don't care any more than the employees do. Do I write the president of the ridiculously HUGE management company and tell them I don't think they're employees are worth the minimum wage they are being paid? Perhaps the whole system will just crash and burn on its own.